TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms tell you the rules for using our website www.wycombechefstable.co.uk (our site).These terms will apply to all your purchases of items from the retail section of our Web Site. We may change these terms from time to time. Please check them before you make a new purchase.

Who we are and how to contact us

We are registered in England and Wales under company number 12817886. Our main trading address is 26 Combe Rise, High Wycombe, HP12 4JE.  We are a limited company.

To contact us, please email info@wycombechefstable.co.uk.

We may make changes to our site or withdraw or suspend our site

We may update and change our site from time to time to reflect changes to our products. We do not guarantee that our site, or any content on it, will always be available. We will try to give you reasonable notice of any suspension or withdrawal.

Payment

You can pay for your order by Visa, MasterCard. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information. Payment will be processed at the point of order in full and goods are dispatched usually the same day or within 24 hours weekdays.

Delivering goods

We will confirm acceptance (or otherwise) of your order as soon as possible by email. A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order. We use Royal Mail for all our deliveries but we do not accept responsibility for Royal Mail delivery times. Please note we may not always be able to dispatch the same day during busy times. If we have any problems with your order we will contact you to let you know the details and if urgent offer possible alternatives for faster delivery times.

*Working days do not include Saturdays, Sundays or public holidays.

Availability

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible we will try and match or reduce the price.

Unwanted Items

You have the right to cancel your order at any time before goods are delivered to you for any reason.

You have 14 days to return unwanted items. All we ask is that goods are returned unused in the original packaging and that you have taken reasonable care. Items must be retuned in all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge.

Damaged Items

If you receive an item that is damaged on arrival or you are missing an item from your order, please contact us within 48 hours of delivery of goods. We will then advise you on our full procedure. We will work to rectify this issue as fast as possible. Please contact us via email: info@wycombechefstable.co.uk.

Complaints Procedure

If you are not satisfied with a product, please contact us via email info@wycombechefstable.co.uk. We shall then fully investigate the matter and contact you within 5 working days from receiving the letter.

Delay or Failure To Perform

We shall not be liable to you if we are prevented or delayed in our performing of any obligations to you if this is due to any cause beyond our reasonable control. We will inform you as soon as it’s possible. You or we will be free to cancel the order. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

Date Protection & Privacy Statement

We operate a strict Data Protection and Privacy Policy.

Product Descriptions

We are trying to be as accurate as possible, all sizes, weights and measurements are approximate. The products sold on www.wycombechefstable.co.uk comply with the Health & Safety Laws of the UK.